Nutrition Privacy Policy – Sunny Days Nutrition

Privacy Policy – Sunny Days Nutrition

Effective Date: 14/04/2025

At Sunny Days Nutrition, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you access services at our practice.

1. What Information We Collect

We may collect and store the following types of information:

Your name, date of birth, contact details
Medical history and relevant health information
Lifestyle and dietary information
Medicare or private health fund details (if applicable)
Billing and payment information
Notes from consultations and communication

This information may be collected through intake forms, conversations, emails, or digital platforms.

Collecting Information from Other Health Professionals

With your consent, we may request relevant health information from your other healthcare providers (such as your GP, specialist, psychologist, physiotherapist, etc.) to ensure your care is well-informed, safe, and coordinated.

Any information collected from other providers will be:

Used only for the purpose of supporting your nutrition care
Treated with the same level of confidentiality and security as other client information
Stored securely in your Cliniko client file

You may be asked to sign a consent form or provide written or verbal permission before we request or exchange any information on your behalf.

2. Why We Collect Your Information

Your information is used to:

Provide personalised nutrition and dietetic services
Assess your needs and monitor your progress
Communicate with you about appointments and care
Comply with legal, insurance, and professional obligations

We only collect information that is reasonably necessary for the delivery of dietetic services.

3. Data Storage and Security

Sunny Days Nutrition uses Cliniko, a secure, Australian-based practice management system, to store client records and appointment information. Cliniko complies with Australian privacy laws and implements industry-standard encryption and security protocols.

Your information is:

Stored securely on encrypted servers
Only accessible by authorised practitioners and staff
Regularly backed up and protected from unauthorised access

More on Cliniko’s security: https://www.cliniko.com/security/

4. Use of Heidi AI:

Sunny Days Nutrition uses Heidi AI, a secure Australian-based platform, to support clinical decision-making and care planning. Only de-identified information is processed, and your privacy is protected in line with Australian regulations.

5. Disclosure of Your Information

We will not share your personal information without your consent, unless:

It is required or authorised by law
There is an immediate threat to your life, health, or safety
It is necessary to communicate with other healthcare providers involved in your care (with your permission)

If we need to refer you to another health professional or service, we will request your consent to do so.

6. Access and Correction

You have the right to:

Access your personal and health information
Request that we correct inaccurate or incomplete records

Requests can be made in writing to sunnydnutrition@gmail.com. We will respond within a reasonable timeframe (usually within 30 days).

7. Electronic Communication

If you choose to contact us via email, SMS, or use Cliniko’s online booking or messaging system, you acknowledge that while these tools are convenient, no system is 100% secure. We take reasonable steps to protect this information and ensure Cliniko meets strict security standards.

8. Complaints

If you have concerns about how your information has been handled, please contact us first. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the: Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Contact Information

Emma Cross, APD

Sunny Days Nutrition

sunnydnutrition@gmail.com

sunnydaysnutrition.com.au

Service Agreement

Sunny Days Nutrition Service Agreement

This Service Agreement is made effective as of 14/04/2025, by and between:

Provider: Emma Cross, APD Sunny Days Nutrition

sunnydnutrition@gmail.com

sunnydaysnutrition.com.au

and you, the client.

Services Provided The Dietitian agrees to provide professional nutrition services, which may include:

Comprehensive nutrition assessments
Personalised nutrition counseling and education
Meal planning and behavior modification support
Progress follow-ups and care plan adjustments
Telehealth appointments via secure video conferencing platform

Services may be offered individually or as part of a package (as applicable), and will occur via Telehealth.

2. Telehealth Services

The Client understands that Telehealth involves the use of electronic communications to enable remote care.
The Dietitian uses secure, encrypted video platforms to ensure confidentiality and privacy.
The Client agrees to ensure a private, quiet space for sessions and to have access to stable internet and appropriate technology.
Telehealth may have limitations, such as technical failures or delays, and the Client understands and accepts those risks.
Telehealth services comply with applicable laws and regulations, including privacy and licensing laws.

3. Scheduling & Cancellations

Appointments must be scheduled in advance and confirmed via email or an online booking system.
Cancellations require at least 24 hours notice. Cancellations made less than 24 hours before the scheduled time may be charged a fee of 50% of the total appointment fee.
No-shows without notice will be charged the full session fee.
The Dietitian reserves the right to reschedule appointments due to emergencies or technical issues.

4. Fees & Payment

Current fees are $240 for an initial appointment (up to 90 minutes) and $150 for a review (45 minutes).
Payment is due at the time of service via bank transfer.
Packages or bundles may be offered at a discounted rate and must be paid in full prior to the first session.
Medicare rebates: If you are eligible for a Medicare rebate, please note that the full consultation fee is still payable on the day. Following payment, you are responsible for claiming your rebate through Medicare.
Private health insurance: Clients with private health insurance may also be eligible for rebates depending on their level of cover. A receipt will be provided after payment for you to submit to your insurer.
All fees are subject to change with advance notice.

5. Confidentiality & Privacy

All client information is confidential and protected under relevant privacy laws.
The Dietitian maintains secure storage of all client records.
The Client consents to the collection and use of their personal and health information solely for the purposes of providing nutrition care.

6.Scope of Practice All services provided are within the professional scope of practice of an Accredited Practising Dietitian (APD), as governed by Dietitians Australia. This includes the provision of:

Evidence-based nutrition assessment, diagnosis, and intervention
Development of personalised nutrition care plans
Nutritional counselling and education
Support for the management and prevention of medical conditions through dietary strategies
Collaboration with other healthcare providers where appropriate

Services provided do not include medical diagnosis or treatment outside the dietitian’s professional scope, and any concerns beyond this scope will be referred to an appropriate healthcare professional.

7. Client Responsibilities

Provide accurate information: The Client agrees to provide accurate and complete information regarding their health, medical history, medications, lifestyle and dietary habits to support safe and effective nutrition care.
The Client understands that results vary based on individual factors and that progress depends on consistent effort and communication.
Respect and conduct: The client agrees to treat staff with respect and that abusive, threatening or inappropriate behaviour won’t be tolerated.
Confidentiality of materials: The client agrees not to share, reproduce or distribute any educational materials, plans or resources provided without permission from the dietitian.
Telehealth: The client is responsible for ensuring a private, secure and stable internet connection for Telehealth consultations, and for informing the dietitian of any changes in these areas.

8. Acknowledgment & Agreement By confirming your appointment booking online, both parties agree to the terms and conditions of this Privacy Policy and Service Agreement.

Nutrition Privacy Policy – Sunny Days Nutrition

Service Agreement

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